Where agents fit in your work
Not every task needs an agent. Learn how to spot tasks that suit an agent and how to start small and safely.
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Not every task needs an agent
Where agents shine
Tasks that are repetitive, multi-step and easy to check: sorting inboxes, updating sheets, drafting routine replies.
Where they don’t
One-off judgement calls, or tasks where a mistake is costly and hard to undo, such as sending a payment.
A quick test
Ask three questions about any task:
- Do I do it often, in roughly the same steps?
- Can the steps be done with tools the agent can reach?
- Can I check the result quickly?
Three yeses make a good first agent
Start small
Begin with an agent that drafts and a human who approves.
Draft, then approve
A safe first setup keeps you in the loop:
Agent → drafts the weekly reportYou → review and approveAgent → sends it to the teamThen let it act
Once the drafts are reliably right, let the agent act on its own for the low-risk cases. Keep approval for the rest.
You’re ready for the certificate quiz
Score 6 out of 10 or more to earn your free certificate.