Cancellation & Refund Policy
We want you to join a cohort with confidence. Refunds go back to your original payment method.
| Situation | Refund |
|---|---|
| You cancel 3 or more days before the cohort starts | Full refund |
| You cancel in the last 3 days before the cohort starts | 50% refund |
| You cancel after the cohort starts | No refund* |
| We cancel the cohort | Full refund |
| We move the cohort’s start date | Full refund or a seat in the new dates, your choice |
| You were charged twice for the same seat | Full refund of the extra payment |
| Payment taken but your seat wasn’t confirmed | Seat confirmed or full refund |
Special cases
- *Emergencies: if something serious stops you from continuing after the cohort starts, write to us at grievance@arcsigma.com in 2–3 lines and we’ll issue a refund for genuine cases
- Reserved but not paid: if you reserved a seat and haven’t paid, you owe nothing. Your seat is only confirmed after payment
- Training for teams: cancellation and refund terms are set out in your proposal or agreement
- Switching batch or person: before the cohort starts you can move your seat once to a later batch of the same cohort, or pass it to someone else. Email grievance@arcsigma.com with their name and email and we’ll update the enrolment
- Payment problems: if you were charged twice, or your payment went through but your seat wasn’t confirmed, email grievance@arcsigma.com within 48 hours with the transaction ID. We’ll confirm your seat or refund you in full
How to cancel
- Email grievance@arcsigma.com from the address you enrolled with
- Use the subject “Request for cancellation of cohort {Name - Start Date}”, for example “Request for cancellation of cohort Agentic AI Bootcamp - 15 Nov 2026”, and include your payment or transaction ID
- We’ll confirm within two working days
When you’ll get your money back
Approved refunds are made to your original payment method, in the currency you paid in, within 5 to 7 working days of approval. Depending on your bank, it may take a few more days to show in your account.
Questions or disagreements
If you disagree with a decision, reply to our email or write to grievance@arcsigma.com and someone else on the team will review it within 5 working days. Please contact us before raising a chargeback with your bank, as most issues are solved faster directly. Your rights under Indian consumer law are not affected.